Cancellation Policy
Last updated: January 2026
Important Note
If you booked your ticket through RedBus, the RedBus cancellation policy applies. Please refer to your booking confirmation or contact RedBus support for cancellation and refund details.
Direct Bookings (via Call/WhatsApp)
Cancellation Timeline
| Time Before Departure | Refund Amount |
|---|---|
| More than 48 hours | 100% refund |
| 24 to 48 hours | 75% refund |
| 12 to 24 hours | 50% refund |
| Less than 12 hours | No refund |
| No-show | No refund |
How to Cancel
To cancel your booking, please contact us through:
- Phone: Call us at +91 88404 54359
- WhatsApp: Send a message with your booking details
- Email: Send a cancellation request to info@ayanshexpress.com
Refund Processing
Refunds for direct bookings will be processed within 5-7 business days to the original payment method. For UPI and wallet payments, refunds may be processed within 24-48 hours.
Bus Operator Cancellations
If the bus operator cancels the service, you will receive a full refund regardless of the cancellation timeline. We will notify you as soon as possible and help arrange alternative travel if needed.
Schedule Changes
Minor schedule changes (up to 30 minutes) by the bus operator are considered normal and do not qualify for cancellation. Significant schedule changes (more than 1 hour) may qualify for a full refund upon request.